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Page 4 of 47
Title
Authors/Editors
Publisher
Type
Copies
How to Deal With the Foreign Accent
Audio/Visuals
1
Competency Iceberg Model
Other
1
Essential Elements of Internal Customer Service
Audio/Visuals
1
How to Handle the Irate Customer
Audio/Visuals
1
Why "What Matters to You?" Matters Around the World
Other
1
Influencing the Interaction
Audio/Visuals
1
Chasing the Dragon: The life of an opiate addict
Audio/Visuals
2
How to Build a Successful Mentoring Program
Other
1
Business Friendly Customer Service
Audio/Visuals
1
Guiding Lights: How to Create a Mentor Program for Your Organization
Other
2
1
2
3
4
5
6
7
8
9