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  Title Copies
Leadership ER 
Year: 2004 
 1 
Leadership Matters 
Year: 2012 
 1 
Rebooting Leadership ...practical lessons for frontline leaders 
Year: 2010 
 1 
The Florence Prescription: From Accountability to Ownership 
Edition: 2 
Year: 2014 
ISBN: 1887511350 
ISBN 13: 9781887511353 
 3 
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps 
Edition: Revised First Edition 
Year: 2005 
 1