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  Title Copies
The Heart of a Leader 
Edition: New edition 
Year: 1999 
ISBN: 1562924885 
ISBN 13: 9781562924881 
 1 
The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success 
Edition: 1 
Year: 2010 
ISBN: 0982850301 
ISBN 13: 9780982850305 
 1 
The Lean Healthcare Pocket Guide XL 
Edition: 1st 
Year: 2007 
ISBN: 097707207X 
ISBN 13: 9780977072071 
 1 
The Fifth Discipline 
Year: 1997 
ISBN: 0385260946 
ISBN 13: 9780385260947 
 1 
The Effective Health Care Supervisor 
Edition: 5th 
Year: 2002 
ISBN: 0834220830 
ISBN 13: 9780834220836 
 1 
The Essential 55: An Award-Winning Educator's Rules For Discovering the Successful Student in Every Child 
Edition: Reprint 
Year: 2004 
ISBN: 0786888164 
ISBN 13: 9780786888160 
 1 
Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience 
Edition: 1 
Year: 2012 
 2 
The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience 
Edition: 2 
Year: 2014 
ISBN: 1622180097 
ISBN 13: 9781622180097 
 1 
The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes 
Edition: 1 
Year: 2014 
ISBN: 1622180070 
ISBN 13: 9781622180073 
 1 
Type Talk: The 16 Personality Types That Determine How We Live, Love, and Work 
Edition: 10th Anniversary ed. 
Year: 2013 
 1 
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