| |
Title |
Authors/Editors |
Publisher |
Type |
Copies |
 |
The Most Common Reasons Customer Experience Programs Fail
|
|
Harvard Business Review Press |
Other |
1 |
|
|
The Benefits of Technology For The Strategic Chro
|
|
Harvard Business Review Press |
Other |
1 |
 |
The Craft of Research
|
|
The University of Chicago press |
Books |
1 |
|
|
Tear Down Those Walls?
|
|
Training Magazine |
Other |
1 |
|
|
The Transformations That Work--and Why
|
|
|
Other |
1 |
|
|
The Case for Plain-Language Contracts
|
|
Harvard Business Review Press |
Other |
1 |
|
|
The Business Case for Creating a Corporate University
|
|
Corporate University Xchange |
Other |
1 |
|
|
The Limits of Empathy
|
|
Harvard Business Review Press |
Books |
1 |
|
|
The Innovative Power of Criticism
|
|
Harvard Business Review Press |
Other |
1 |
 |
Telephone Courtesy & Customer Service (Fifty-Minute Series)
|
|
Crisp Publications |
Books |
1 |
