Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (J-B AHA Press)

Type

Book

Authors

Wendy Leebov

Gail Scott

Lolma Olson

ISBN 10

1556482302

ISBN 13

9781556482304

Tags

Customer Relations, Health, Fitness & Dieting, Health Care Administration, Health Care Delivery, Practice Management & Reimbursement

Description

A comprehensive array of detailed, useful starategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: - establishing high standards of customer service- helping staff hear the voice of the customer- hiring customer service pros- helping staff cope better in a stressful environment- reducing anxiety to increase satisfaction - from Amzon

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