Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Type

Book

Authors

Kristin Anderson

Ron Zemke

ISBN 10

0814477771

ISBN 13

9780814477779

Tags

Management & Leadership, Entrepreneurship, Customer Relations, Business & Finance

Description

An entertaining guidebook for service professionals working on the front line, "Delivering Knock Your Socks Off Service" equips readers with the savvy and skills they need to deliver great customer service--under any circumstances. The authors offer techniques that will create three-fold success: inspired employees, impressed customers, and knock-your-socks-off profits. - from Amzon

Number of Copies