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Page 9 of 10

  Title Copies
The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success 
Edition: 1 
Year: 2010 
ISBN: 0982850301 
ISBN 13: 9780982850305 
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps 
Edition: Revised First Edition 
Year: 2005 
Every Manager's Desk Reference 
Edition: 1 
Year: 2002 
ISBN: 0028642686 
ISBN 13: 9780028642680 
CEO Material: How to Be a Leader in Any Organization 
Edition: 1 
Year: 2009 
Quiet: The Power of Introverts in a World That Can't Stop Talking 
Year: 2013 
ISBN: 0307352153 
ISBN 13: 9780307352156 
Little Gold Book of YES! Attitude: How to Find, Build and Keep a YES! Attitude for a Lifetime of SUCCESS 
Edition: 1 
Year: 2006 
ISBN: 0131986473 
ISBN 13: 9780131986473 
The 15 Invaluable Laws of Growth 
Life Lessons Learned: What Textbooks Don't Teach 
Year: 2005 
ISBN: 1595260781 
ISBN 13: 9781595260789 
First, Break All the Rules 
Year: 1999 
ISBN: 0684852861 
ISBN 13: 9780684852867 
The Transformation Desktop Guide: Work Miracles With Your Organization 
Edition: 1 
Year: 2005 
ISBN: 1576810771 
ISBN 13: 9781576810774